Refusionspolitik

Right of Complaint (Warranty)

A 2-year right of complaint is provided in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and/or manufacturing. Depending on the specific situation, you can have the item repaired or replaced, receive a refund, or be granted a reduction in price.

The right of complaint does not apply to defects or damage caused by incorrect handling of the product/service.

You must submit a complaint within a "reasonable time" after you have discovered the defect/fault. Cavallé will cover return costs to a reasonable extent.

For returns, complaints, and use of the right of withdrawal, please send to:

Cavallé
Vor Frue hovedgade 24
4000 Roskilde

Shipments sent as cash on delivery will not be accepted.

Refund

In the case of a refund, please provide your bank details in the form of a registration number and account number to support@cavalle.com so that the agreed amount can be transferred. These details can be safely shared by email or other electronic form, as they are not sensitive information and will only be used to process the refund.

Right of Withdrawal

A full 14-day right of return is provided on items purchased in our webshop.