As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow it every step of the way. All orders are sent with Worldwide Express Shipping and typically arrive within 2–4 business days. If your tracking hasn't updated after a few business days, simply reach out to support@cavalle.eu and we'll look into it for you.

To start an exchange, simply email us at support@cavalle.eu and we'll get the process moving for you. Once we receive your original item back, we inspect it and prepare your new piece for dispatch. Exchanges are processed within 2–3 business days of arriving at our warehouse, and you'll receive a fresh tracking link once your replacement is on its way. With Worldwide Express Shipping, it should then reach you within 2–4 business days.

After your return arrives and passes inspection, your refund is issued to the original payment method within 3–5 business days. Depending on your bank, it may take a few additional days for the amount to appear on your statement. We'll always send you an email the moment your refund has been processed.

Yes, as long as your order hasn't shipped yet. Just email support@cavalle.eu with your order number and we'll cancel it for you. Once an order has been dispatched, it can no longer be cancelled, but you're always welcome to use our 14-day complimentary return.

If your parcel is delayed, marked as delivered but hasn't arrived, or shows up damaged, we're here to make it right. Please contact support@cavalle.eu with your order number and, where relevant, a photo of any damage. We'll resolve it for you as quickly as possible.

We accept Visa, Mastercard, Apple Pay, Google Pay and MobilePay. All payments are processed securely, and your card details are never stored on our servers.