Privacy policy
Privacy Policy at Cavallé
We only collect personal data in cases where it is relevant for us, and we will only collect personal data if it is relevant to your activity with Cavallé.
When collecting, processing, and using your personal data, we always comply with all relevant legislation.
We will only store your personal data for as long as we are either required to by a legal obligation, or for as long as it is relevant for the purpose for which it was collected.
Information we collect
If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We may use cookies to keep track of the contents of your shopping cart while you use our webshop.
We may collect information such as your name, email address, postal address, delivery address (if it differs from the postal address), phone number, and payment information.
Cavallé collects and processes your personal data when you do the following:
- Visit our website
- Complete a purchase of our products
- Sign up for our newsletter
- Review our website
- Send us questions, complaints, or feedback
The data controller
The data controller for the collection, processing, and use of your personal data on cavalle.com is Cavallé, Vor Frue hovedgade 24, 4000 Roskilde, company reg. no. (CVR) 42073709.
Legal basis and purpose
We collect your general contact information such as name and address in order to deliver the product or service you have purchased from us. We collect your email address in order to send you an order confirmation as well as a delivery confirmation.
When you pay for your product or service, we collect your name, card data, and IP address. The information collected in connection with the payment transaction is used and stored only for the purpose of processing the payment and fulfilling the agreement entered into. When processing payments, some of your data will be passed on to Shopify Payments, including information necessary to complete or support the payment, such as the total purchase amount and invoicing information.
If, during the registration process or on our website, you have given us your consent, we use your email address to send a newsletter. You can unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to withdraw that consent at any time.
If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except for your email address, if you have consented to processing thereof for the purpose of receiving offers) will be deleted 5 years after you have received your item or service, in accordance with the record-keeping requirements of the Danish Bookkeeping Act.
Other recipients of personal data
We do not sell your personal data to any third party, and we do not transfer your personal data to third countries.
If you choose to review our website, your name and email address will be transferred to the review site Trustpilot.
We have our website and payment system with Shopify, which acts as our data processor. All personal data that you provide on our website will be stored in Shopify's data centres.
We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and, in certain cases, process personal data in connection with their delivery of services to us. Our data processors only process personal data according to our instructions and in compliance with the legal requirements for data processors.
We have entered into data processing agreements with our data processors, which is our guarantee that they comply with the applicable rules for the protection of your personal data.
If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except for your email address, if you have consented to processing thereof for the purpose of receiving offers) will be deleted 5 years after you have received your item or service, in accordance with the record-keeping requirements of the Danish Bookkeeping Act.
Other recipients of personal data
We do not sell your personal data to any third party, and we do not transfer your personal data to third countries.
If you choose to review our website, your name and email address will be transferred to the review site Trustpilot.
We have our website and payment system with Shopify, which acts as our data processor. All personal data that you provide on our website will be stored in Shopify's data centres.
We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and, in certain cases, process personal data in connection with their delivery of services to us. Our data processors only process personal data according to our instructions and in compliance with the legal requirements for data processors.
We have entered into data processing agreements with our data processors, which is our guarantee that they comply with the applicable rules for the protection of your personal data.
Your rights
As the data subject, you have a number of rights that we must ensure are fulfilled at all times. You have the right to request the following:
- To gain access to and have your personal data corrected/amended
- To have your personal data deleted
In addition, you have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data, or if you want us to limit the processing of your personal data, you can also send us a request to that effect at our email address support@cavalle.com.
